Investing in a home or commercial lift represents a significant financial commitment, and you want assurance that your investment is protected. At MW Lift Services, we stand behind the quality of our installations with a comprehensive 5-year warranty that provides peace of mind and demonstrates our confidence in the products and workmanship we deliver.
This guide explains exactly what our 5-year warranty covers, what’s excluded, and how to make the most of this valuable protection.
Understanding Warranty Fundamentals
A warranty is a manufacturer’s or installer’s promise that a product will perform as expected for a specified period. If something goes wrong due to defects in materials or workmanship, the warranty ensures repairs or replacements at no cost to you.
Our 5-year warranty covers both the lift equipment and installation workmanship. The warranty period begins on the date of installation completion and handover, ensuring you receive full coverage from the moment you start using your lift.
What’s Covered: Core Components and Systems
Mechanical Components
The mechanical heart of your lift receives comprehensive protection, including the drive system (screw-drive, hydraulic, or traction mechanism). Motor failures, premature gear wear, or drive mechanism faults due to manufacturing defects are covered.
Guide rails are protected against material or manufacturing defects, including warping or structural issues affecting performance. Platform mechanisms, door systems (operators, sensors, locks, and panels), and all load-bearing components are fully covered.
Electrical and Control Systems
Control panels and circuit boards managing lift operation are covered against defects. Safety systems receive particular attention—emergency stops, overload sensors, door sensors, and emergency communications are all protected. Wiring and electrical connections installed as part of the system are covered against installation defects and premature failure.
Cosmetic and Finish Elements
Our warranty covers manufacturing defects in cabin panels, flooring materials, lighting fixtures, and ceiling finishes. If panels develop delamination, finishes show premature fading beyond normal wear, or lighting systems fail, warranty coverage applies.
Installation Workmanship Coverage
Beyond the equipment itself, our warranty covers the quality of installation work performed by MW Lift Services. This protection is crucial because even the highest-quality equipment can underperform if improperly installed.
Structural Integration
We warrant that the lift structure is correctly integrated with your building, including proper shaft alignment, secure mounting of guide rails, appropriate structural supports, and correct component positioning. If alignment issues or mounting failures emerge from installation errors, we’ll correct these at no cost to you.
Electrical Installation
All electrical work performed as part of the installation is warranted, including proper connection to your building’s power supply, correct installation of isolators and safety switches, appropriate cable routing and protection, and proper grounding and electrical safety measures. Should electrical problems arise from installation errors, we’ll rectify these issues under warranty.
Testing and Commissioning
Our warranty confirms proper testing and commissioning, including verification of all safety systems, load testing to manufacturer specifications, and system balancing for optimal performance. If issues suggest incomplete commissioning, we’ll re-commission the system to meet all required standards.
What’s Not Covered: Important Exclusions
Understanding warranty exclusions is as important as knowing what’s covered. These exclusions are standard across the industry and reflect situations where problems arise from factors outside our control or normal product use.
Normal Wear and Tear
Lifts experience normal wear during regular use. Door rollers that wear from repeated operation, cosmetic finishes showing signs of normal use, and lubricants requiring routine replacement are maintenance items, not warranty issues. A component failing prematurely due to manufacturing defects is covered; one wearing out after years of normal use is not. This distinction ensures the warranty addresses genuine defects while recognizing that all mechanical systems require maintenance.
Misuse and Abuse
The warranty doesn’t cover damage from misuse, including operating the lift beyond its rated capacity, using the lift for purposes it wasn’t designed for (such as transporting unsuitable materials), forcing doors or controls, or any deliberate damage.
Vandalism and accidents caused by reckless behavior fall outside warranty coverage. While unfortunate, this exclusion ensures the warranty program remains sustainable for all customers who use their lifts responsibly.
Environmental Factors
Damage from environmental conditions beyond normal indoor use isn’t covered, including water damage from flooding, corrosion from undisclosed corrosive atmospheres, extreme temperatures outside the operating range, and pest damage. Discuss unusual environmental conditions during specification to ensure appropriate equipment selection.
Unauthorized Modifications
Modifications or repairs by non-authorized personnel void warranty coverage for affected components. This ensures all work meets appropriate standards. Contact MW Lift Services for authorized modifications that maintain warranty protection.
Lack of Maintenance
The warranty requires adherence to recommended maintenance schedules. Failure to maintain the lift properly can void coverage, as many apparent defects actually result from inadequate maintenance. This requirement is similar to car warranties requiring regular servicing.
Making a Warranty Claim: The Process
Understanding how to make a warranty claim ensures you receive prompt service when problems arise.
Initial Contact
If you experience problems with your lift, contact MW Lift Services immediately. Provide your installation address, the date of installation, a detailed description of the problem, and any error codes or messages displayed by the lift system.
Our experienced team will assess whether the issue falls under warranty coverage and arrange appropriate action. Many problems can be diagnosed remotely, allowing us to prepare before visiting your property and bringing any necessary parts with us for faster resolution.
Assessment and Diagnosis
A qualified technician will inspect the lift to determine the problem’s cause. This diagnostic visit is covered under warranty, even for non-warranty issues. The technician will explain findings, confirm warranty coverage, and outline the repair plan.
Repair or Replacement
Valid claims result in repairs or replacement of defective components at no charge for parts or labor. We complete repairs quickly, though some may require ordering specialized components. For major failures, we’ll discuss whether repair or replacement provides the best long-term solution.
Documentation
We maintain detailed records of all warranty work, providing documentation of repairs, components replaced, and prevention recommendations. This documentation is valuable for your records and may enhance property value when selling.
Maximizing Your Warranty Benefits
Getting the most from your warranty requires proactive engagement and proper lift care. Following these guidelines ensures you receive maximum value from your warranty protection.
Follow the Maintenance Schedule
Adhere to the recommended maintenance schedule. Regular servicing prevents problems, ensures optimal performance, and maintains warranty validity. MW Lift Services offers maintenance contracts providing scheduled servicing that keeps your lift running smoothly and your warranty intact. These contracts take the worry out of remembering service dates.
Report Problems Promptly
Don’t ignore minor issues. Early reporting allows problems to be addressed before they worsen, resulting in simpler repairs. Small issues caught early are typically covered under warranty, while the same problems left unaddressed might develop into larger issues.
Keep Records
Maintain all lift documentation, including installation certificates, maintenance records, and repair documentation. These records demonstrate proper care and expedite warranty claims.
Understand Your Specific Coverage
While this article outlines our standard 5-year warranty, specific installations may have particular terms or extended coverage for certain components based on the manufacturer and model. Review your warranty documentation carefully to understand exactly what applies to your specific installation, including any additional manufacturer warranties that may extend beyond our standard coverage.
Extended Warranty and Service Plans
After the 5-year warranty expires, MW Lift Services offers extended warranty programs and service plans providing continued coverage, including regular maintenance, priority service response, parts and labor coverage, and discounted rates. Discuss these options before your initial warranty expires for seamless protection.
The Value of Professional Installation
Our comprehensive warranty is possible because we control equipment quality and installation standards. This integrated approach means simplified warranty claims, faster problem resolution, and confidence working with a company that stands behind its work.
Conclusion
A comprehensive 5-year warranty is a commitment to quality and customer satisfaction. At MW Lift Services, our warranty reflects confidence in our products and workmanship.
Understanding what’s covered, what’s excluded, and proper maintenance ensures maximum benefit from this protection. The warranty provides peace of mind that if problems arise from defects, you’re fully protected.
Your lift is an investment in accessibility and property value. Our warranty is an investment in your satisfaction. Contact MW Lift Services with questions about warranty coverage or extended protection options.
